CUSTOMERSERVICE 
This English customer-service page is derived from the original Dutch text. In case of doubt or differences between the Dutch and English wording, the original Dutch text prevails.
At Action Figure Playground customer service is a high priority. Should you have any questions, please contact us by e-mail at info@action-figure-playground.nl.
CONTACT INFORMATION
Action Figure Playground
Tel.: 06 - 36 295 649 (also Whatsapp)
E-mail: info@action-figure-playground.nl
Post address:
Europaweg 2
7742PN Coevorden
Number trade registry: 60756594
VAT-number: NL167666034B01
IBAN: NL38 KNAB 0256 0750 50
BIC: KNABNL2H
ORDERING
Placing an order in our shop is very easy:
1. Add the items to your basket
2. Fill out your details (name, address, etc)
3. Choose your payment method
4. Check details and place the order
You will receive an order confirmation to the specified email address within minutes.
Should you not receive this confirmation, please send an email to Action Figure Playground (info@action-figure-playground.nl).
Obviously, postage can be saved by ordering multiple items simultaneously (provided the total weight is under 10 kg).
ACTIONS AND OFFERS
Some articles are on action and/or include the words `aanbieding` in the description. Discounts and offers are valid insofar as they are visible on the relevant product page, and while stocks last.
PRE-ORDERING
All items on the ‘VERWACHT” page can be pre-ordered. You can simply send us a request by email. We will place your request on a list. When the pre-ordered item is available, we will contact you and let you know how to fullfill your order. Pre-ordering is free of charge. Items that are not bought within 7 days after becoming available, will be put on sale (again). In case of late cancellation of a pre-order or not buying a pre-order, we may cancel all other outstanding reservations and reserve the right to exclude you from future pre-ordering.
Delivery schedules are based on information supplied to us by the manufacturer. We cannot guarantee them as we have no control over them. Every now and then we receive transport damaged items or less items than ordered. We therefore deliver on the basis of receipt of reservations ( " first come, first served").
Looking for a specific figure? We can always try to find it for you. Simply send your request by e-mail stating as much relevant information as possible, such as name, type, size, manufacturer, EAN number and a picture. If we are able to deliver the item, we will send you a message containing the price and an estimated delivery time. If you would like us to order the item for you, please let us know by e-mail. Since we would purchase the article(s) especially for you, we will charge you a non-refundable deposit of 10% of the item salesprice with a minimum of EUR 10,00. As soon as the item becomes available we will contact you and provide you with details for payment of the balance; the deposit will be considered a down-payment.
PAYMENT METHODS
We provide several payment methods, both electronically and manually.
In Electronic methods we use the services of payment service provider Sisow, offering a secure payment environment, based on the security measures of your own bank.
| Paymentmethod | Used in | Charges |
| iDeal | NL | free of charge |
| iDeal QR | NL | free of charge |
| SOFORT Banking | Europe | free of charge |
| Bancontact | BE | free of charge |
| ING Homepay | BE | free of charge |
| Bank transfer (see below) | World | free of charge |
| Paypal | World | free of charge |
| Pickup | free of charge |
Payments by bank transfer can be made to:
IBAN: NL38 KNAB 0256 0750 50
BIC: KNABNL2H
attn of: Martsimo
city: Purmerend
country: The Netherlands
The amount due should be paid within 7 days. Is this not the case, your order will be canceled. Before cancelling we will always contact you. Please always mention your order-number in the remarks with your transfer.
SHIPPING AND HANDLING
To handle orders (up to 10 kg) we charge the following shipping and handling (including VAT):
| Land | Country | Rate (EUR) | Tracking |
| Nederland | The Netherlands | 5.99 | yes |
| België | Belgium | 7.99 | yes |
| Denemarken | Denmark | 15.99 | yes |
| Duitsland | Germany | 6.99 | yes |
| Frankrijk | France | 13.99 | yes |
| Griekenland | Greece | 29.99 | yes |
| Ierland | Ireland | 21.49 | yes |
| Italië | Italy | 15.99 | yes |
| Eiland Man | Isle of Man | 25.49 | yes |
| Portugal | Portugal | 18.99 | yes |
| Spanje | Spain | 17.49 | yes |
| Verenigd Koninkrijk | United Kingdom | 18.49 | yes |
| Verenigde Staten v Amerika | USA | 32.99 | yes |
| Zweden | Sweden | 21.99 | yes |
We can ship items to nearly every country in Europe. If shipping costs are not specified above, please ask us by mail (info@action-figure-playground.nl). We will get in touch with you.
Please note that any additional costs (customs fees, import duties, costs related to anomalous delivery, etc.) are not included in the amount you pay to us and are always borne by the customer.
SHIPPING
Payments from abroad may take several days. We strive to ship an order always within a few hours after receiving the payment. When we are not able to ship your order within 24 hours, we will inform you by e-mail.
We will keep you informed of the progress of delivery by e-mail (tracking-code). If you have questions about your order do not hesitate to contact us (preferably by email), mentioning your order number.
Your order will be shipped well packaged via PostNL. To track your package we will provide you with a track and trace code by e-mail. If you don't receive such a message, please check your spam folder, or contact us.
DELIVERY ADDRESS DIFFERENT FROM INVOICE ADDRESS
You can choose to have the package sent to a different address, for example to your work address or as a gift to someone directly. During the ordering process you can fill out a different delivery address in that case.
RETURN POLICY
If you would like to return an item for any reason, please contact us in advance, preferably by e-mail. We will then give you instructions for returning. Please follow these instructions to avoid unnecessary costs on your part. Unsubscribed returns or items returned not in accordance with our instructions are not accepted by us.
QUALITY AND COMPLAINTS
We do not do random picking and deliver mostly from stock. However, minor deviations from the pictures posted to the articles are possible. This could mean an additional sticker on the package or a different package. Unless specified in the product description, we guarantee that the ordered items are in excellent condition ("mint"). This warranty does not apply to packaging, however, it may appear that there is some damage.
If you would like to receive a "mint" package or a specific package as a collector, please let us know by e-mail. We will do our best to meet your requirements.
In spite of all due care we observe, an order may be incomplete or incorrect, or an item may be damaged. In that case you can notify us at 7 (seven) business days after receipt. The delivery will then be supplemented at our expense or the incorrectly delivered or damaged items (if stocked) will be replaced, or we will reimburse (part of) the purchase amount for these items.
As a buyer, you have the right to return the goods received within 14 (calendar) days without specification (right of withdrawal). If you use this right of cancellation, please contact us within 14 (calendar) days after receipt of your order. Add your recall form to your e-mail after filling in. You will find the form under the contact details as a link.
After notification within 14 (calendar) days as mentioned above, you must return the items within 14 (calendar) days. If returned in accordance with the terms set out in this article, we will refund the original invoice amount within 14 days of reporting by transfer to a bank account number specified by you. When returning part of the order, of course, only the purchase amount of the returned items will be refunded. The returning to the webshop is at your cost.
Damaged items and / or packaging can no longer be offered for sale. Returned items should therefore be unused and undamaged and must be in the original, undamaged packaging. Sealed packages should not be opened.
The items must be packed properly and be returned with sufficient postage and (preferably) include the invoice). The risk of loss or damage during transport is for the sender. The items must be returned within 14 (fourteen) days after notification. The legal proof of return is with you as a customer, so keep your shipping receipt until we confirm that your return has been received by us.
CONTACT INFORMATION
Action Figure Playground
Tel.: 06 - 36 295 649 (also Whatsapp)
E-mail: info@action-figure-playground.nl
Post address:
Europaweg 2
7742PN Coevorden
Number trade registry: 60756594
VAT-number: NL001908219B49
IBAN: NL38 KNAB 0256 0750 50
BIC: KNABNL2H